WORK EXPERIENCE

User Experience Designer

July 2022 - Present, FirstEnergy

  • Apply user experience principles to projects in multiple disciplines (i.e voice interface, machine learning, and web applications)
  • Conduct moderated user research with end-users and stakeholders to understand user needs and business goals
  • Conduct qualitative and quantitative unmoderated user research using UserZoom to quickly test and iterate on designs
  • Create mockups and interactive prototypes using Figma
  • Lead and educate teams through design and implementation of accessible components
  • Collaborate with product owners, developers, and testers in an Agile environment to facilitate & communicate requirements
  • Write thorough user stories for developers to implement designs
  • Maintain a design system for other designers to maintain consistency throughout multiple different user flows and products
  • Participate in community programs on behalf of the company

Graphic & Digital Design Specialist

September 2021 - July 2022, Holden Forests & Gardens

  • Developed KPIs that align with HF&G's institutional goals
  • Analyzed Google Analytics data and make recommendations for improving KPI metrics
  • Worked with a cross-departmental team to receive qualitative feedback from users and iterate website design accordingly

Graphic Designer

February 2020 - September 2021, Holden Forests & Gardens

  • Led an internal team of stakeholders through a website redesign
  • Create graphic assets for marketing needs such as brochures, fliers, postcards, ads, emails, and more
  • Develop creative suites for exhibitions
  • Design large-scale signage,  programs, and interpretation panels for associated exhibits
  • Coordinate with printers for printing and delivery of graphic work

Web UX Designer

January 2022 - March 2022, Senware North America

  • Led discussions to learn more about Senware’s business goals to design a site that aligned with customer and business goals
  • Created information architecture diagrams, wireframes, and high-fidelity mockups and presented ideas to stakeholders
  • Developed the final product utilizing WordPress

Graphic Designer

February 2022 -March 2022, Location Carpet Co.

  • Designed a new logo and branding
  • Completed a competitive analysis to develop branding that stood out from the competition
  • Iterated based on stakeholder feedback

UX/UI Designer

May 2019 - Present,  Rhetor News

  • Completed user research to design an application for two very different audiences
  • Worked in a team to create wireframes and prototypes using Adobe XD
  • Communicate with developers to narrow down features for a meaningful & usable first iteration

EDUCATION

B.A, Interaction Design
Baldwin Wallace University
GPA: 3.8

SKILLS & TECHNOLOGY

  • Moderated user research
  • User interviews
  • Ethnographic research
  • Unmoderated user research
  • Surveys
  • Click testing
  • Card sorting
  • Tree testing
  • UserZoom
  • Figma
  • Design Systems
  • Accessible Design
  • Wireframing
  • Google Analytics
  • HTML, CSS, JavaScript
  • Adobe Suite
    (Photoshop, InDesign, Illustrator)
  • Workshop facilitation
  • Mural & Miro
  • User journey maps & process maps
  • Change management
  • Agile
  • Azure DevOps

PROFESSIONAL  
CERTIFICATIONS & COURSES

  • LUMA Human-Centered Design Facilitator
  • LUMA Human-Centered Design Practitioner
  • NN/g Omnichannel Journeys
  • Google Analytics Certified

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